Community FAQ

Golf simulator questions, community answers

109 answers summarized from member answers in our Discord.

Shop orders

Where do you ship?

We ship to the United States only, and checkout takes US shipping addresses. Outside the US? Message us and we'll see what we can do. Message us

How long does shipping take?

Checkout shows an estimated delivery of 3 to 7 business days. Many products ship straight from the manufacturer, so we confirm the timing by email once your order is placed and send tracking when it ships. A pre-order shows its expected ship month when the manufacturer has given one, and says so while the date is being confirmed.

What if it arrives damaged, dead or wrong?

Email tbg@mysimsetup.com within 7 days of delivery with your order number, photos of the item, the box and the shipping label, and a short note. We will arrange a replacement, a repair or a refund with you.

Can I return it if I change my mind?

Returns for any other reason follow the manufacturer's own return policy for that product. Email us before sending anything back and we will send you that policy and tell you how to send it.

Can I cancel a pre-order?

Pre-orders are final. If the expected date moves later, we email you the new date with a link to cancel for a full refund.

How do I reach you about an order?

Email tbg@mysimsetup.com with your order number. tbg@mysimsetup.com

The full policy: Shipping and returns and our terms.

Room size and space6

Lighting1

Calibration and alignment1

Software24

Hitting mats and turf20

Launch monitors15

Projectors15

Enclosures and impact screens11

Network, cables and AV7

DIY and build3

Everything else2

Playing and tournaments1

Buying and value1

Computers1

Accuracy and ball data1

Cannot find yours? Browse the gear and ask on any product page, or have the Concierge design your build.

Last updated 2026-09-21.