Shipping and returns

• We ship to the United States. Checkout takes US shipping addresses only. Outside the US? Message us and we'll see what we can do.
• Shipping cost, and tax where it applies, are shown before you pay. You can see both in your cart and again on the Stripe checkout page.
• Checkout shows an estimated delivery of 3 to 7 business days (a pre-order shows its expected ship date instead). Many products ship straight from the manufacturer, so we confirm the timing by email once your order is placed, and send tracking when it ships.
• If your order is going to take longer than we told you, we will email you with a new date and you can choose to cancel for a full refund instead.

• A product marked Pre-order is not in stock yet. You pay the full price when you order, and it ships when it arrives. The product page, checkout and your receipt show the date it is expected to ship.
• Pre-orders are final. They cannot be cancelled or refunded on request.
• If the expected date moves later, we email you the new date with a link to cancel for a full refund. That is the only way a pre-order is cancelled, and you can also simply keep waiting.
• Once your pre-order is delivered, everything below applies to it like any other order: damaged, dead on arrival and wrong item claims, other returns and warranty.

We handle these ourselves. If your order arrives damaged in transit, does not work out of the box, or is not what you ordered, email tbg@mysimsetup.com within 7 days of delivery with:

• your order number;
• photos of the item and of the box and shipping label; and
• a short note on what is wrong.

Please keep the packaging until we reply. We will arrange a replacement, a repair or a refund with you.

Golf simulator gear is mostly large, specialist equipment, so returns for any other reason (changed your mind, does not fit your room) follow the manufacturer's own return policy for that product. Email us and we will send you that policy for your product. Some manufacturers charge a restocking fee or ask you to pay return shipping, and some do not accept opened items.

To start a return, email us before sending anything back. We will tell you what the manufacturer allows and how to send it, and we refund to your original payment method once the manufacturer confirms the return.

Many of our products ship straight from the manufacturer, and each one is covered by its own manufacturer's warranty, on that manufacturer's terms. We do not add a warranty of our own or change theirs. If something fails after the first 7 days, email us and we will help you make the claim with the manufacturer.

Apparel and merch are sold and shipped by Fourthwall, so returns and exchanges follow Fourthwall's returns policy.

When you buy through a link to a partner store, the sale is with that store, and its shipping, returns and warranty terms apply. Contact the store for help with that order.

Items bought from another member on the Marketplace are not orders from our shop, and the shipping and returns policy above does not apply to them. In a classifieds deal, returns and refunds are whatever you and the seller agreed; we cannot refund money we never held. Buyer's remorse and “it does not fit my room” are not covered, so measure first; the builder is free.

Email tbg@mysimsetup.com. These rules are part of our terms of service, and nothing here limits any rights you have under the consumer law where you live.